My start date is today for my new position as "Engineer, Network Operation Center"
Some companies might call us Tier 3, and I'll be off the phones for the most part, unless it is a engineer to engineer conference, requiring more advanced troubleshooting. Going on Salary as well. Not sure how I feel about that. I'll have to see how they handle that.
Our Commercial NOC is growing from 40+ analysts, to upwards of 120, including the 12 engineers, that I am one of.
It's been a great experience coming from climbing poles, and outside plant to the logical side. I look forward to new and greater challenges.